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Onboarding Checklist
GETTING STARTED
Browser Support
Logging In
Resetting Your Password
VENUE SETTINGS
Venue Info
Venue Branding
Venue Settings
Billing & Subscription
Floor Plans
STAFF & PROMOTERS
Staff Members vs. Promoters
Adding Your Staff Members
Staff Member Permissions
Staff Member Notifications
Adding Your Promoters
Promoter Permissions
INVENTORY
Adding VIP Table Inventory on Web
Adding Ticket Inventory on Web
Payment Types
Recurring Inventory
Enabling/Disabling Reservation and Guest List Requests
WIDGETS
Adding Widgets
EVENTS
Viewing Events
Adding a New Event
Recurring Events
Promoter Tracking Links
RESERVATIONS
Adding a Reservation on Web
Adding a Reservation on Mobile
Assigning a VIP Table on Web
Assigning a VIP Table on Mobile
Adding a Ticket or Guest List on Web
Adding a Ticket or Guest List on Mobile
Bulk Uploading Guest Lists on Web
Bulk Uploading Guest Lists on Mobile
Approving or Denying Leads
Creating & Sending a Payment Link on Web
Creating & Sending a Payment Link on Mobile
Canceling a Reservation on Web
Canceling a Reservation on Mobile
Getting Notifications for Bookings
Checking In Reservations on Mobile
Checking In Tickets and Guest Lists on Mobile
Closing a Reservation on Mobile
Fast Pass
Using Fast Pass on Mobile
CRM
CRM Database
PERFORMANCE
Performance & Reporting
Report Schedule
INTEGRATIONS
Adding Integrations
Insightly CRM
Mailchimp
Point-of-Sale
CUSTOMER CHAT
Using Customer Chat
PRINTERS
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2min

Using Customer Chat

With Customer Chat, you can exchange SMS texts with your guests in real-time through the TablelistPro dashboard, allowing you to streamline customer interactions and provide better service.

Pricing

Customer Chat is an add-on feature of TablelistPro and part of the Deluxe plan for $499/mo. Contact us directly to enable it.

How to Use It

Once enabled, start using Customer Chat by opening the sidebar and clicking Chat. On this page, you will see a full chat history (open vs. closed conversations). Conversations will appear from customers messaging you both through your website and via text.

Document image

Once clicking on a conversation, you will be able to reply. Multiple users in your organization can reply to each message, close it out, mark it as private (i.e. for internal use only).





Updated 22 Jun 2021
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Updated 22 Jun 2021
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TABLE OF CONTENTS
Pricing
How to Use It