With Customer Chat, you can exchange SMS texts with your guests in real-time through the TablelistPro dashboard, allowing you to streamline customer interactions and provide better service.
Customer Chat is an add-on feature of TablelistPro and part of the Deluxe plan for $499/mo. Contact us directly to enable it.
Once enabled, start using Customer Chat by opening the sidebar and clicking Chat. On this page, you will see a full chat history (open vs. closed conversations). Conversations will appear from customers messaging you both through your website and via text.
Once clicking on a conversation, a box will appear for you to reply. Multiple users in your organization can reply to each message, close it out, mark it as private (i.e. for internal use only).