website logo
⌘K
Onboarding Checklist
GETTING STARTED
Browser Support
Logging In
Resetting Your Password
Downloading the TablelistPro Mobile App
VENUE SETTINGS
Venue Info
Venue Branding
Venue Settings
Billing & Subscription
Floor Plans
STAFF & PROMOTERS
Staff Members vs. Promoters
Adding Your Staff Members
Choosing Staff Member Permissions
Choosing Staff Member Notifications
Adding Your Promoters
Choosing Promoter Permissions
INVENTORY
Adding VIP Table Inventory on Web
Adding Ticket Inventory on Web
Adding Private Inventory on Web
Choosing Payment Types
Setting Recurring Inventory
Enabling/Disabling Reservation Requests and Guest List Additions
WIDGETS
Adding Widgets
EVENTS
Viewing Events
Adding a New Event
Recurring Events
Adding an External Ticket Link on Web
Using Eve Tracking Links
RESERVATIONS & TICKETING
Adding a Reservation on Web
Adding a Reservation on Mobile
Assigning a VIP Table on Web
Assigning a VIP Table on Mobile
Adding a Ticket or Guest List on Web
Adding a Ticket or Guest List on Mobile
Bulk Uploading Guest Lists on Web
Bulk Uploading Guest Lists on Mobile
Approving or Denying Leads
Creating & Sending a Payment Link on Web
Creating & Sending a Payment Link on Mobile
Canceling a Reservation on Web
Canceling a Reservation on Mobile
Getting Notifications for Bookings
Checking In Reservations on Mobile
Checking In Tickets and Guest Lists on Mobile
Closing a Reservation on Mobile
Using Fast Pass on Mobile
Using Fast Pass on Web
CRM
CRM Database
PERFORMANCE
Performance & Reporting
Report Schedule
INTEGRATIONS
Adding Integrations
Insightly CRM
Mailchimp
Point-of-Sale
CUSTOMER CHAT
Using Customer Chat
PRINTERS
Supported Chit Printers
Docs powered by archbee 
2min

Canceling a Reservation on Web

Before proceeding, please note: TablelistPro bookings can only be refunded until the Monday after the date of the reservation. For example, if you are refunding a reservation that was booked for Friday, September 16th, you will only be able to refund the customer until Monday, September 18th. Once the calendar reaches Monday, contact TablelistPro, and we will refund the customer on your behalf.



To cancel a reservation on the TablelistPro website, go to the Reservations tab, navigate to the date of the reservation at the top of the page, and click on the customer's name to open it.

On the righthand side, click the three purple dots, then press Cancel.

Document image

Provide a Cancellation Reason, fill in the optional Cancellation Notes, decide whether or not you want to Refund the customer by toggling the button, then press Save.

If you choose to refund the customer, they will automatically receive an email stating that their booking has been refunded. Refunds typically take 1-3 days to reach their credit card statement.

Document image
Updated 19 Nov 2022
Did this page help you?
Yes
No
UP NEXT
Canceling a Reservation on Mobile
Docs powered by archbee